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1. |
Is
my credit card number safe? |
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2. |
How
do I receive my tickets? |
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3. |
What
if I need to change my flight arrangements? |
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4. |
What
if I need to change my flight reservations? |
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5. |
What
if I need to cancel my reservations? |
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6. |
What
happens if I won’t be using my airline tickets and I’d
like a refund? |
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7. |
How
will I know if I have a confirmed reservation and a seat
assignment? |
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8. |
I’ve
seen a better flight price advertised elsewhere. Why don’t
I get that price using europebyair.com? |
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9. |
Can
I use travel vouchers, certificates or frequent flyer
miles to purchase through europebyair.com? |
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10. |
How
do I make a reservation for someone else? |
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11. |
Do
I need to enter my frequent flyer number, meal and seating
preferences and other requests each time I make a
reservation? |
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12. |
How
does the Great Canadian Travel Company protect my right to
privacy? |
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Customer
Service |
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If you have questions about airline
tickets purchased from The Great Canadian Travel Company
you can probably find an answer in our FAQ section
(above). If you need to talk to someone about a booking,
call customer service at 1 800 661-3830. Or contact us
via e-mail at: europebyair@gctc-mst.com.
For EuropebyAir $99 FlightPass information
please go to RULES AND CONDITIONS.
Why not register for our monthly e-mail newsletter with
travel tips, bargains and feature updates.
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1. |
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Is my
credit card number safe? |
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Due to the
possibility of security breaches on websites, The Great
Canadian Travel Company Ltd. only accepts credit card
information by Fax. You can print off a credit card
authorization form here
or ask us to email or Fax you one. After you have
completed the form and signed it, you will need to Fax it
to 204-949-0188. This will authorize us to charge the
amount of your flight passes and delivery charges to your
credit card. This information is only used for your
current order and will not be shared with any other
company. |
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2. |
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How do
I receive my tickets? |
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Your ticket package
will be shipped to the address you provide on the Credit
Card Authorization form by your choice of delivery method,
either Xpresspost (2-3 day delivery) for $10.00 or courier
(next day by noon) for $25.00. |
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3. |
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After
I receive my tickets, what do I do if there is a problem
with it? |
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Our customer
service agents are available to assist you should you have
a problem with your tickets. Call 1-800-661-3830 or email europebyair@gctc-mst.com.
Our contact information will also be included with your
reservation confirmation and in your ticket package. |
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4. |
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What
if I need to change my flight arrangements? |
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If you need to
change your flight arrangements up to 24 hours before the
flight, call Great Canadian Travel at 1-800-661-3830. If you
are already in Europe, just call the airline to make the
cancellation. A full list of airline and phone numbers
will be included with each ticket package. |
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5. |
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What
if I need to cancel my reservations? |
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The Great Canadian
Travel Company can cancel reservations on your behalf or
your can cancel directly with the airline involved.
Cancellations must be done prior to the departure day and
time of the flight involved. Otherwise, you will be
considered a "No Show" which is a person that
does not check-in for a reserved flight. |
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6. |
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What
happens if I won’t be using my airline tickets and I’d
like a refund? |
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EuropebyAir
FlightPasses are non-refundable. We suggest trip
cancellation and interruption insurance to protect your
investment. |
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7. |
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How
will I know if I have a confirmed reservation and a seat
assignment? |
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Your confirmation
number(s) and seat numbers will be on the reservation
record that will be included with your ticket package for
any flights you have booked in advance. These confirmation
numbers will be on file with both The Great Canadian
Travel Company and the airline(s) involved. If you have a
confirmation number, your reservation is confirmed. To
view your itinerary online, go to www.virtuallythere.com.
You will be prompted to enter your reservation number as
shown on your confirmation from The Great Canadian Travel
Company and your last name. Each itinerary will be accessible
until your trip is complete. To be sure you have
a seat assignment, arrive at the airport at least 1 hour
prior to your flight’s departure and check in promptly.
Early check-in is necessary due to heightened security.
Advance seat selections are not guaranteed and are subject
to change by the airline(s) involved. |
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8. |
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I’ve
seen a better flight price advertised elsewhere. Why don’t
I get that price using europebyair.com? |
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There are several
reasons this may occur. Airlines generally restrict the
number of seats that can be sold at low, discounted fares.
Most discounted fares have restrictions such as an advance
purchase, a minimum and maximum stay requirement, days of
week or time of day restrictions. Usually specials have to
be purchased at the time of booking and are not
changeable. They are, of course, not offered during peak
travel periods like Christmas, Easter and spring break.
With your Europebyair.com flight coupons you can travel
freely around Europe without worrying about all most of
these rules and restrictions. As long as there are seats
available in the class of service required for the airline
you wish to fly you can travel one-way or return on any of
the flights in the extensive route network. You can make
changes or cancel your flights without penalty while in
Europe. |
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9. |
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Can
I use travel vouchers, certificates or frequent flyer
miles to purchase through europebyair.com? |
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No. Airlines
generally require that ticket purchases using either
frequent flyer miles or travel vouchers be handled
directly at one of their locations. The same is true of
vouchers issued by a variety of travel clubs. You will
need to contact them directly to purchase your ticket.
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10. |
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How do
I make a reservation for someone else?
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To make a
reservation for someone else, just provide us with their
passport name at the time of reservation. You will have
the option on the Credit Card Authorization form to have
the ticket package shipped to your address or directly to
theirs if you prefer. |
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11. |
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Do
I need to enter my frequent flyer number, meal and seating
preferences and other requests each time I make a
reservation? |
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No, we can store
all these details for you in a client profile. This
information will only be used by our company and will
never be shared with anyone else. Conversely, if you
prefer that your personal data not be stored, just tell us
and we will not hold it in a profile. |
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12. |
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How
does the Great Canadian Travel Company protect my right to
privacy? |
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The
Great Canadian Travel Company Ltd.
has long recognized and accepted our responsibility to
safeguard the privacy, confidentiality and security of
the information you entrust to us. Only those of our
employees who have a need to know and whom we authorize
have access to customer information. You are urged
to read this Notice thoroughly as it relates to
important matters dealing with your privacy rights.
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